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iTunes Installation Error

iTunes Installation Error

iTunes Installation Error – It seems as though some users have had issues installing iTunes 12.3 (among other Apple software *cough*iOS9*cough*). The error description is also not very helpful either.

There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.

That error message was about as helpful as a spoon in a pogo stick contest.

iTunes Installation Error

So when I saw the message, I was quite frankly stumped. I resigned myself to the fact that I would actually need to sift through some Apple Support forums.

iTunes Installation Error

Luckily for me, the answer was close at hand. In one Apple Support forum thread, the users were mentioning that the issue resided with the Apple Software Update service on Windows. The solution therefore is quick and painless. Head on over to Programs and Features and right-click the update app. Select Repair from the context menu that pops up.

iTunes Installation Error

In no time, Windows does its thing. In fact I had to double-check because I wasn’t sure that the repair did anything. Restarting the installer proved successful and the installation of iTunes 12.3 completed without errors.

iTunes Installation Error

What is new in iTunes 12.3? According to the Apple site the following enhancements were made:

iTunes Installation Error

This update to iTunes adds support for iOS 9 and is designed for OS X El Capitan. It also:

  • Improves Apple Music accessibility with VoiceOver
  • Resolves a problem that prevented reordering of songs within Up Next
  • Fixes a problem where some radio stations did not appear within Recently Played
  • Addresses an issue where songs you loved on iOS did not appear loved on iTunes
  • Supports two-factor authentication to secure your Apple ID

Windows
This update to iTunes adds support for iOS 9 and Windows 10. It also:

  • Resolves a problem that prevented reordering of songs within Up Next
  • Fixes a problem where some radio stations did not appear within Recently Played
  • Addresses an issue where songs you loved on iOS did not appear loved on iTunes
  • Supports two-factor authentication to secure your Apple ID

This update also includes improvements to overall stability and performance.

Update – 26 January 2016

Thanks you Paul Botha for sharing your fix for this iTunes error. Here is his reply to me and I hope that it can assist others experiencing problems with installing iTunes.

Hi Dirk,

Thank you for taking the time to reply to me.
I have managed to find a fix which has done the trick.
I did a repair of the Apple Software Update and then immediately the iTunes (in that order) in the Control Panel – Programmes and Features.
I then tried the installation and it worked.
If I did the repair in the other order it would not work. Strange?

 

Update – 14 April 2016

Todd Sturgeon sent me the following email containing this fantastic tip!

It might help your readers to also know: if the Apple Software Update isn’t listed in Control Panel > Add/Remove Programs, close the Control Panel, then try clicking on the Apple Software Update shortcut in Start Menu > All Programs (this might cause the program to reinitialize itself). Then go into the control panel again, it should be there now, to do the repair step as listed in the article.

Dirk Strauss
Dirk is a Software Developer and Microsoft MVP from South Africa. He loves all things Technology and is slightly addicted to Twitter and Jimi Hendrix. Apart from writing code, he also enjoys writing human readable articles. "I love sharing knowledge and connecting with people from around the world. It's the diversity that makes life so beautiful." Dirk feels very strongly that pizza is simply not complete without Tabasco, that you can never have too much garlic, and that cooking the perfect steak is an art he has yet to master.

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